Questions, asked and answered

Choose from a flexible rolling monthly plan or lock in savings with a 3, 6, or 12-month plan.

No two people are the same, so we’ve built plans with that in mind. Our 3, 6, or 12-month plans offer the best value and come with everything included. If you’d rather keep things flexible while you get started, our rolling monthly plan has no long-term commitment.

We put your health first. If our clinicians determine the plan isn’t the right fit for you at this time, we’ll always give you a clear explanation, and ensure you receive a full refund where applicable.

If you’re on our rolling monthly plan, you can cancel with at least 21 days’ notice before your next payment date. On a 3, 6, or 12-month plan, early cancellation may carry a termination fee, but we’ll always be upfront about the cost before you confirm anything. Full details are on our terms and conditions.

Everything you need is in one place. That includes a needle-free blood test every 6 months, starting from day one, to track your metabolic markers, clinical support for side effects and questions, in-app progress tracking, nutrition guidance, diet and exercise advice, and help from clinicians as your body changes throughout your plan.

Your at-home blood test gives our clinicians the full picture of your health, so we can tailor your treatment for the best possible outcomes. It also allows you to track meaningful health changes over time, from cardiovascular health to liver health. With follow-up tests every 6 months, you can see exactly how your health is shifting.

No needles, no finger pricks and no clinic visit. We use a needle-free blood collection method you can complete at home in minutes. Your kit is included in your plan, along with everything you need, plus step-by-step support from our team if you have any questions.

Your test covers key health markers including blood sugar (HbA1c), cardiovascular health, liver function and thyroid function. It’s a comprehensive health check built into your plan.

The Tasso+ device is a clinically validated capillary blood collection method, and your sample is processed to the same laboratory standards as a venous blood draw.

Yes. Your health check, worth £100, is included at no extra cost: a baseline test at the start and a retest every 6 months.

No. The device uses a small lancet and gentle vacuum suction rather than a needle draw, and collects less than a teaspoon of blood.

It’s common: 99% of members find at least one out-of-range result on their first test. Your clinician reads every result in context and builds your plan around what they see; one out-of-range marker is rarely a reason for concern on its own.

Results are typically ready within 48 hours of your sample reaching the lab.

A baseline test before any plan begins, then a retest every 6 months, so your clinical team can track how your health is changing.

We put your health first. If our clinicians determine the plan isn’t the right fit for you at this time, we’ll always give you a clear explanation, and ensure you receive a full refund where applicable.

Yes, in most cases. List any medication you take in the eligibility check and a clinician will review it before any plan begins.

Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first, and your HeMed plan is confirmed before anything changes.

Your clinician reviews where you are, including your current treatment, and builds your plan from there. What suits you is a clinical decision, made on your results.

Yes. Your baseline test is included in your plan and gives your clinician current results to work from; a retest every 6 months then shows what’s changing.

That’s between you and your current provider: check your notice period with them. Whatever the timing, don’t stop treatment before your clinician confirms your HeMed plan.

The same plan every member gets: your blood tests, clinical support for side effects and questions, in-app progress tracking, nutrition guidance and delivery, in one monthly price.